Privacy Policy
Last updated: 7 July 2026
This policy explains what personal information 360tuned Ltd collects, how we use and protect it, and the choices and rights you have. If anything here is unclear, we're happy to talk it through.
1. Who we are
360tuned Ltd (“360tuned”, “we”, “us” or “our”) is a New Zealand company. We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard information about identifiable individuals, in line with the New Zealand Privacy Act 2020. Nothing in this policy limits your rights under that Act or any other applicable law.
2. Changes to this policy
We may update this policy from time to time. When we do, we publish the revised version on this page and update the “last updated” date above. Changes take effect as soon as they are published, so we encourage you to review this page periodically.
3. Information we collect
We collect personal information in three main ways:
- Information you give us — for example when you fill in a form, subscribe to our newsletter, book a call, purchase a service, or contact us by email or phone.
- Information we collect automatically — when you visit our website we automatically receive certain device and usage data, including your IP address, browser type, time zone, referring pages and information gathered through cookies and similar technologies.
- Information from third parties — where you have authorised it or the information is publicly available (for example, from professional networks or business directories).
Where practical, we prefer to collect personal information directly from you.
4. How we use your information
We use personal information to:
- provide, operate and improve our services and website;
- respond to your enquiries, requests and complaints;
- send you updates, newsletters and marketing communications you have opted into;
- verify your identity, process bookings and manage billing;
- understand how our website is used and screen for fraud or security risks;
- carry out research and analysis (using anonymised or aggregated data where possible); and
- meet our legal obligations and protect our legal rights.
You can unsubscribe from marketing communications at any time using the link in each message or by contacting us.
6. When we share your information
We may share personal information with:
- Service providers who help us run our business — for example hosting, CRM, email, analytics and payment providers — who may process data on our behalf;
- regulatory or government authorities where required or permitted by law; and
- other parties where you have authorised us to do so.
We do not sell your personal information.
7. Storage and international transfers
Some of our service providers are located outside New Zealand, which means your personal information may be stored or processed overseas. Where this happens, we take reasonable steps to ensure your information is handled with a comparable level of protection to that required under New Zealand law.
8. How we protect your information
We take reasonable technical and organisational steps to protect personal information from loss, misuse and unauthorised access, use, modification or disclosure. However, no method of transmission or storage is completely secure, and you provide information to us at your own risk.
9. How long we keep your information
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we securely delete or anonymise it.
10. Your rights
Under the New Zealand Privacy Act 2020 you have the right to request access to the personal information we hold about you and to ask us to correct it if it is wrong. We may decline a request in the limited circumstances allowed by law, and we will explain why if we do.
If you are located in the European Economic Area or the United Kingdom, you may also have rights under the GDPR — including the right to access, update, delete or restrict the processing of your personal information, and to object to certain uses. Reasonable costs may apply to some requests.
To exercise any of these rights, contact us using the details below.
11. Third-party links
Our website may contain links to other websites and services that we do not control. This policy does not apply to those sites — we encourage you to read their privacy policies before providing any personal information.
12. Contact us
If you have any questions about this policy, or would like to access or correct your personal information, please contact us at hello@360tuned.com.